General Question

AshlynM's avatar

Which person to contact from a company to escalate complaints?

Asked by AshlynM (10569points) September 10th, 2011

If you’re lucky enough to find the name and number of the person or if the call center employee will give it to you.

So which would be the person to ask for? The president or CEO of the company? If a call center employee is not helping you, only frustrating you.

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9 Answers

CatieDalleLydon's avatar

If you call the company and ask for the person in charge at the moment, they’ll send the call over to them and you can talk to the boss. At least, that’s how it is at my workplace.

Neizvestnaya's avatar

The president or CEO of a company doesn’t handle complaints, they have managers in place for that and will usually have someone else call you back or direct you to. To skip this happening, when you call the company operator, ask for whatever mgr is on duty at the time for the particular dept. you want to complain about.

downtide's avatar

Unless you are dealing with a very small company, the CEO will not be able to help with a complaint. He honestly wouldn’t have a clue. Large companies have staff and managers who are trained to handle complaints and would know the ways to help resolve your problem.

If you have no success with regular customer services, ask what their complaints procedure is. They should have a particular process and “chain of command”. Follow it. If by the time you have reached the end of the chain and you are still not satisfied, then you would need to consult a solicitor or other qualified legal professional.

abysmalbeauty's avatar

Where I work requests to speak to the CEO are directed to a telephone “supervisor” or escalation team or if in writing directed to an operations department who handles the request. Its very rare that it would get anywhere near the CEO but its a fairly large organization.

What type of company are you filing a complaint with

Neizvestnaya's avatar

Also, many companies have recorded incoming/outgoing phone calls which means the switchboard wants to help solve your problem so you don’t become theirs.

SpatzieLover's avatar

The manager of the call center employee is the person you want to speak to.

AshlynM's avatar

Sprint phone company.

abysmalbeauty's avatar

this forum has some advice

link

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