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rojo's avatar

Do you know how a fitbit works? I have a problem with it.

Asked by rojo (24159points) January 10th, 2017

My wife got a fitbit for Christmas. The battery is not lasting as long as it should; it requires charging every day.

She keeps getting messages that certain programs on her phone are draining the battery in her fitbit. The programs are a sudoku app and some other innocuous one that I cannot recall at the moment.

My question is WHY would these apps, on her phone, be draining the fitbit battery life? Other than delete the offending apps, is there anything else she can do?

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5 Answers

chyna's avatar

I would take it back and have it replaced. It should not be doing this. My battery life is usually about 3 days.

Pachy's avatar

Definitely a lemon. If you can take it back to the store where it was purchased, do it. If not, call or do a live chat with Fitbit customer service IMMEDIATELY. Their cust serv is excellent.

Tropical_Willie's avatar

There may be a “Watch App” on her phone that can be unchecked. The phone App should be called FitBit.
The watch is trying to communicate over and over and over again. My Samsung watch will be dead in 10 hours if I don’t have the watch and phone within 5 feet of one another.

ARE_you_kidding_me's avatar

Try turning off bluetooth on the phone for a few days. See if it improves the battery life.

BellaB's avatar

https://help.fitbit.com/articles/en_US/Help_article/2004

If you use the Fitbit app, make sure All-Day Sync is turned off. All-Day Sync increases battery drain on both your tracker and mobile device. To find the setting, open the app and tap Account. At the top of the screen tap Alta to see your settings. All-Day Sync is near the bottom.
(Android only) Turn off the Always Connected setting. Similar to All-Day Sync, it can reduce battery life.
Turn off Quick View. Since this feature causes the screen to light up when you turn your wrist towards you, turning it off can prolong battery life. To find the setting, open the app and tap Account. At the top of the screen tap Alta and scroll down.
Don’t receive reminders to move every hour. To get fewer reminders, make sure you walk 250 steps each hour, change the number of hours you want your stationary time monitored, or turn off the feature on days you don’t need it.

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