General Question

7amada's avatar

Why is Facebook asking for My Cell Number?

Asked by 7amada (1points) August 15th, 2010

I need help, When Facebook asked me to enter my Mobile Phone Number, I didn’t notice that I have to enter my MOBILE number, So I’ve entered my Home Phone Number by mistake, And they’ve sent the Verification Code to a Home Number, So I couldn’t receive it and Now I can’t log in my Account!

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10 Answers

Pied_Pfeffer's avatar

Facebook does not require that a phone number be submitted, although it is an option. I have, however, been on a few FB sites that ask for a cell phone number in order to get a score to a quiz that immediately sends a text with a code.

I would suggest attempting to log on to your account again, and be careful to type in the correct e-mail address and password.

7amada's avatar

Dude, I can’t login my Account anymore unless I enter the Verification Code that was sent to my Mobile, But I’ve entered my Home Phone Number instead of my Mobile, So they’ve sent it to my Home Phone Number not Mobile, And I didn’t receive it! And I can’t make another request to re-write the Number again!

Pied_Pfeffer's avatar

Without logging in, you can contact Facebook to let them know that something is amiss with your account. Just Google Facebook. If that doesn’t work for you, ask a friend who has an account to submit yours as one that has been hacked. Be patient…it takes time for them to work through the details, from what I have read.

P.S. I’m not a “dude”. I’m a 47 year old woman who uses FB every day.

7amada's avatar

Ermm, Sorry I didn’t know that, But how can I Contact with any of Facebook team?

Seaofclouds's avatar

Are you sure it was Facebook that did this and not one of the applications on Facebook? Were you able to log in to facebook before entering your phone number? If you go to Facebook’s homepage, there should be either a “help” or “contact us” link that you could click on to get in touch with them concerning your issue.

Pied_Pfeffer's avatar

If there is anyone on your Facebook friends list that you know in real life, then you can seek their help by talking to them, be it in person or on the phone. If all of your FB friends aren’t personal friends, then you can create a new account. Please note that: 1.) you would need a different e-mail address than the one you used for the original account, and 2.) it is not allowed per Facebook standards, so both accounts could be shut down once they find out.

Just contact Facebook and work through their ridiculously intricate Help Center site. Eventually, it will get resolved.

P.S. Thank you for the apology. It was a wrong assumption, but I will confess that it caused a good laugh. You made my day. Now…let’s get your problem solved.

john65pennington's avatar

Right now, Facebook has viruses. asking you for your phone number is coming from somewhere else, not Facebook. beware of the Trojan.

7amada's avatar

@ Pied_Pfeffer, I have used my Friend’s Account to make a Hacking Issue and I’ve wrote in it that I can’t login my Account because of Facebook’s Security =S And I’ve told them everything, Btw.. Can I have your E-Mail so we can talk more freely?
@ Seaofclouds, Yeah It is Facebook, I’m sure of that and It’s not another Site or a Virus :|
@ john65pennington, Hmm I dun really know, But I need my account badly, Because I have important Stuff on it which I need really fast :S

Seaofclouds's avatar

@7amada Can you view your page without signing in (like from a friends perspective)? Depending on your privacy settings, you might be able to go to the Facebook homepage and see your page from an outsiders perspective. If you can do that, you may be able to see any of the information you need (unless that information is in messages, then you are out of luck until you get it resolved).

7amada's avatar

Well, Unfortunately these Info are in Messages, That’s really so bad, Facebook turns stupid sometimes x.x’

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