Social Question

silvermoon's avatar

Have you worked in call centre/ telecommunications and now have problems with your hearing?

Asked by silvermoon (753points) September 16th, 2010

Have you worked in a call centre/telecommunications or similar where you get a lot of hang-ups from incorrect calls & now have problems with your hearing? I’m 22 & was born deaf in my left ear, I often find that loud hang-ups affect my hearing my right ear (my good ear) & leaves me with a headache if not ear ache, has this happened to anyone else? Do you have problems with your hearing after your long gone from a role similar to this?

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3 Answers

ANef_is_Enuf's avatar

I worked at a call center while I was in highschool, and I can relate to the headache after leaving work…. but fortunately I never had trouble with my ears or hearing that seemed related to my job.

downtide's avatar

I’ve worked in a call centre for 7 years and to my knowledge it’s not caused me any hearing problems.

hearkat's avatar

When is the last time you had your hearing tested? It is possible that there is hearing loss in the better ear, too.

I suspect you have the telephone volume elevated to compensate for hearing only in one ear, and needing to drown out the ambient noise. That is what is causing noise-induced hearing loss in people who wear ear-buds for listening to music.

The best person to ask is an Audiologist—get a baseline hearing test and then discuss options for your phone system. I would recommend getting a custom-molded ear piece that will physically block the ambient sounds, so that you can hear the caller at more reasonable levels.

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