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mrlaconic's avatar

Small business owners: How do you get paid quickly?

Asked by mrlaconic (3990points) February 10th, 2011

I am in the process of starting my own business. I have done a soft launch and have a few clients. These clients have been regular and keep giving me work to do which I appreciate. The problem that I have is that they take 20 to 30 days to pay me.

Right now I don’t need the money because I have a full time job so I have a steady income source. But ideally I would like to be able to do my business full time. That requires me to get paid so that I can in turn pay my bills.

My business is IT consulting and support services for small business.

Is it unreasonable for me to expect payment faster then 30 days?

If you were to drop your computer off at Best Buy to get it repaired or updated they wouldn’t let you leave the store without paying for it. For my clients I don’t mind I want them to take it home and check to make sure everything seems legit before they pay me… but that should take 2 or 3 days at the most… not 30.

So: How to get faster payments?

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7 Answers

iamthemob's avatar

I think this is helpful. It tracks how invoices request payments, and how quickly the payments, on average, actually come in.

It seems that you’re actually getting an average turnaround on your payments. If you’re dealing with businesses, and realize that they have to go through a couple of levels of processing for their books, and that often these may only be done on certain days, etc. It seems like you’re dealing with individuals, so you’re right. But also note that people also pay bills often on a monthly-cyclical basis.

You might be able to get them to pay faster – but I don’t know if it’s worth it. Your business should be able to run easily based on this pay schedule in order for you to even start about thinking of leaving your steady income job, I would say.

Tropical_Willie's avatar

In the business world not the consumer world “Thirty days is normal”

What you can do is offer a 5% discount ( restructure your pricing 5% higher) for same day payment.

funkdaddy's avatar

I’m in the same boat, things that have helped me

- use an invoicing service to make it super easy to invoice and lower the workload on you – I like Harvest, but most of my work is online, so I have email addresses handy, if you’re dealing with people face to face there may be better solutions for you
– follow up, at about 7 days I super politely just say “hey, just following up on that invoice, let me know if you have any questions” – again email helps here so your technique may vary
– People actually seem to like using paypal to pay, I don’t dig it because it takes so long to get money out and into my bank account, but at least you know where it is and when you’ll have it
– Thank you cards are much appreciated, I need to get so much better at this but people always feel attached to you when you send them
– make it as easy as possible to pay you before those other guys
– bill as soon as you can after work is done
– give a due date, but be flexible and always include your contact info on any reminders

If you’re handing a computer over to them, are you giving them an invoice right then? Are they mailing payment? If so, are you giving them an addressed and stamped envelope? Maybe develop a little package or folder that you give them. Inside is the invoice, the envelope, and your card. Maybe a sticker for the side of their computer? Some handy tips printed out? A breakdown of what you did to fix the problem? Really anything can go in there.

Have you seen things like Square where you can take payments with a credit card right away? If you’re visiting offices this might be a good way to go.

Billing is my list favorite part of being in business, so I’m working on making it something I’m proud of rather than dreading. Not there yet, but learning a lot as I go.

mrlaconic's avatar

@funkdaddy I have been using freshbooks for invoicing and yes I do have a square reader so I can take credit card payments.

I do email the invoice as soon as I am done with the work. I considered also printing it and giving it to them when I return the system but one of the practices I am doing is to be 100% paperless.

@iamthemob I know that I should be able to sustain myself on that pay schedule and I hope to get that point. But my concern is that when I do a main lunch, I will go into that with money in savings to sustain me… but when that depletes.. I have to know I have money coming in at a certain time.. I can’t be wondering if I’ll get paid.

choreplay's avatar

My industry has a very similar payment cycle. There are two methods I use to bring the money in faster at times. One is to offer two prices a typical price and than a slightly discounted price if payment is made within five days of billing.

The second is all about pre-negotiation. When they are asking me to get around to helping them fast or getting there job done fast I ask for payment upon delivery. Or you could just make it standard, but if its different than competition you will need to notify them that payment is expected in ____ days of delivery printed standard on the bill and especially telling them up front.

Hope this helps.

BarnacleBill's avatar

30 days to pay is on time. If you want them to pay sooner, offer a 2%/10 net 30 option. If they pay within 10 days, they can deduct 2% from the bill. Otherwise, it’s the full billed amount. Make sure you structure your cash flow so that you are able to cover your expenses from a cash reserve for up to 60 days. If there are material expenses involved, pre-bill people for out-of-pocket costs.

jengray72's avatar

These guys are right—30 days is standard, but I know it can be tough to meet expenses when you don’t have a lot coming in. Good luck!

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