General Question

Sueanne_Tremendous's avatar

Firefox issues...and I don't have Firefox!

Asked by Sueanne_Tremendous (11290points) June 16th, 2008

I asked a similar question a few weeks ago, but now I have a different problem. I keep getting a Firefox error message that says that Firefox has encountered a problem and needs to close. Well, that’s fine, except I don’t have Firefox installed. I used Firefox over a year ago, but it never worked correctly so I removed it. All of the sudden I’ve started to get the error messages. I did a search and found some Firefox files and I deleted them. Everything is fine for a few days and then I get hundereds of error messages. I do a search and find the same files again. Again I delete them. Every two or three days they come back. My question: How are these files re-appearing? How do I stop it from happening? Should I reinstall Firefox and then remove it again hoping all traces will be gone for good? It’s so odd. Help?

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7 Answers

ccatron's avatar

make sure IE or whatever browser you are using is set to be the default browser…

is there a particular action that you doing that initiates this response? i.e. creating a desktop shortcut, etc..

jlm11f's avatar

Sounds like spyware to me. Have you run any type of anti-virus program on your computer? did you download firefox (when you did download it last year) through the official firefox site?

Sueanne_Tremendous's avatar

ccatron: I can’t figure out what I might be doing that initiates this response. When I find the Firefox files they usually were created at 2:00 am or there about. So, as PnL suggests it sounds like spyware, but I have run two different spyware and anti-virus programs and they catch nothing. I am perplexed.

ccatron's avatar

Try this article…there is a section for completely removing firefox.

Sueanne_Tremendous's avatar

Thanks CC. I did what was prescribed and there were files there to delete. I hope it works!

Stocky's avatar

I had a similar problem and used this article to solve it

Stocky's avatar

Its funny the amount of steps necessary for windows compared to other platforms

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