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chelle21689's avatar

What to do if you can't get prescriptions in time?

Asked by chelle21689 (7907points) August 8th, 2015 from iPhone

I am just curious because of a situation I am in and I’m completely annoyed. I called in to refill a prescription on Wednesday and my pharmacist said I was out even though I just seen a doctor last month for about a year supply. They faxed my doctor’s office some form.

I had to call my doctor’s office and the way it works is I leave a message for the nurse and they take their sweet time to get back to me several hours or next business day later. Next day, I check again but my nurse is on emergency leave and I’m thinking who the heck is going to step in and get me my pills?

By Friday, some substitute nurse called me and said the pharmacy is wrong and I should be able to get my meds. Then I call the pharmacist and they’re saying the doctor is wrong. They keep pointing fingers and I’m on a wild goose chase! So I call the nurse again and she told me she sent out the form so I can get my pills. I call the pharmacy to check and it’s not there…call my doctor office again and now it’s closed. I can’t talk to them until Monday!

This is the second time it’s happened in two years. Is this common for anyone else? It is beyond frustrating!!! I was supposed to take my medication by Wednesday but now my whole cycle will be messed up. What if this had been serious? What would I have done then if I needed prescription for extreme pain? I am thinking about switching doctors. I also hate that they discuss my diagnosis and problem outside the patient room where the staff can hear. Weird thing is they have high ratings….

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11 Answers

DoNotKnow's avatar

Contact the doctor on call at your practice. They should call you back within an hour and you will demand that they call in (or fax) and rx to the pharmacy immediately.

chyna's avatar

Don’t wait until the day you need your pills to fill them. Especially since you have had this problem in the past with this pharmacy.

JLeslie's avatar

Common and annoying.

You have to go to the pharmacy and call your doctor while standing there or go to your doctors office and get a hand written prescription or have them call the pharmacy while you stand there.

I had one instance where I was supposed to have 6 refills left and the pharmacy kept saying I didn’t have a refill, but then somehow when they searched more they found it.

Do you use a pharmacy app? Then you can see all your scripts in the system.

Pain pills are the least critical of all the things that come to my mind. Diabetics, cardiac patients, blood pressure, cancer medication, even thyroid patients like me can’t wait very long missing medication.

Sometimes a pharmacist will spot you 2 or 3 pills.

jca's avatar

To solve the immediate problem, go to the pharmacy and ask to speak to a supervisor. Explain what happened and give the name of the pharmacist who helped you (or didn’t help you) when you were there the other day. Ask if they can give you a few pills till you rectify the problem on Monday.

Monday, call the doctor and tell him what happened with the nurse. The whole story. He needs to know. I had a similar problem with my daughter’s doctor’s nurse and I called and spoke to him and he called me, apologizing, and said he spoke to the nurse about how to solve the problem so it doesn’t happen again. When I called to ask to speak to the doctor, the office staff asked what the problem was, and I told them, too, so they’re all on board with the nurse’s negligence and attitude.

Pachy's avatar

Good suggestions above when you’re in crisis mode, but the best thing to do—a lesson I learned a long ago after having experienced a similar problem—is always to fill your Rx’s early.

jca's avatar

@Pachy: Good advice about filling prescriptions early, but some don’t let you fill sooner than 30 days, which does not give the patient a lot of leeway as far as time goes.

zenvelo's avatar

And next time, switch pharmacies. Tell the drug store you are switching because they are not able to handle refills.

My prescription for blood pressure medication is on auto-refill, and they text me when it is ready.

Pachy's avatar

Same for me, @zenvelo. I always get your refill a bit before I actually need it, and if for some reason I don’t want to refill it at that time (say I don’t have the $$ just then), my pharmacy lets me cancel it even if they’ve called me to pick it up.

blackpurple's avatar

“Pain pills are the least critical of all the things that come to my mind. ”

You obviously don’t know what it’s like to live with severe, debilitating pain.

ayodele_komolafe's avatar

Turn to Jesus and believe in the healing he made available in his finished works and receive it. Then u wouldn’t need to depend on drugs at all.

chelle21689's avatar

If only my nurse would call back within 24 hrs…ridiculous!!!

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