General Question

RedDeerGuy1's avatar

Why is my cellphone sound garbled?

Asked by RedDeerGuy1 (16757points) June 23rd, 2019

It is an Android Galaxy Ji6 phone that is two years old. I got for $150 and $45 month subscription. Only long-distance phone calls are not working.
Sometime it works most of the time is garbled.
Should I buy a new phone maybe? What do you suggest? Only long distance phone calls are not working perfect.
I have two ISP . Both cable and internet. One of the internet connection just got signed up last month.

I don’t have room for updates..

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9 Answers

Tropical_Willie's avatar

Take back to tech desk at mobile store and hve them figure it out, should be “no charge”.

Zaku's avatar

Yeah, call your phone company.

Since the problem seems to only be with some long-distance calls, I would think it unlikely that it has to do with your physical phone. More like whatever service you were connected to. Perhaps the garbled calls were even being served by a different provider via “roaming” or whatever.

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Dutchess_III's avatar

Try dialing *228. It will reactivate your phone. It’s a step above rebooting. You won’t lose any date. It just refreshes stuff.

Tropical_Willie's avatar

@Dutchess_III I think *228 is for Verizon Wireless in the USA. It cases the phone to change the list of towers that are used by the cellphone.

Dutchess_III's avatar

It’s used on all cell providers, to the best of my knowledge. I have US Cellular and it works with them. It worked when I was with CellOne and when I was with Altell. It also works when I’m roaming.
And yes. It prioritizes the towers and switches. It just seems to clear up funky little glitches.

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amberL's avatar

Contact your service provider about it. Since the problem is only for long distance calls there must be problems with the signal or software.

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