General Question

Mtl_zack's avatar

How do I deal with this problem with my router?

Asked by Mtl_zack (6765points) March 10th, 2009

I use a Linksys router, and the signal just dies all of a sudden. We always have to go downstairs and unplug the router from the wall and re-plug it, and then it works again, but running up and down the stairs sucks. This has been happening for at least one and a half years. I’ve had enough. How do I fix the problem? I know it’s not a software problem because we’ve contacted linksys a bunch of times, and the problem continues. Linksys support is useless.

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11 Answers

casheroo's avatar

Linksys support is god awful. I only know this from watching my husband on the phone with them, for hours.
Ours doesn’t do that at all, maybe you need a new router.

eambos's avatar

I have to power cycle my linksys router, too. I’ve only had it for a year or two, yet I have the same problem. I think it might just be the router dying. Now is a good time to upgrade from wireless-g to draft-n. It is becoming more standard, and is almost 6 times faster.

Mtl_zack's avatar

i just got on internet chat based customer service at 9:36. How long do you think it will take. I’m taking bets.

KrystaElyse's avatar

Ugh! It’ll take FOR-EV-ERRRR.

I also use a Linksys router, they’re horrible. I was having that problem the other day, but it turns out the cable outside was bad (Comcast also sucks), so they had to replace it. But as Eambos and Casheroo said, you might just need a new router.

Mtl_zack's avatar

So, the guy just stopped responding for around 20 minutes now. What should I do? I want to make it as simple as possible, so I’m trying not to complain, as to not get things too complicated. If I exit the conversation, I’ll have to re-do the serial number stuff.

eambos's avatar

Linksys support is known as one of the worst their is. Even if you did get contact, they’d probably tell you it was your problem, not theirs.

popo7676's avatar

LinkSys is a has good routers it just depends on which one you have. I have had many routers and research the new technologies now and then, and found my D-Link router and love it. It is a DGL-4300. Now wireless-g is a bit of an older technology but N is still in its draft stages and does not have all the bugs out of it.

Now to answer your question, i first have to know it your using wireless, wired, or both. If its wireless it could be your settings( but you say “I know it’s not a software problem” are you 100% sure) and distance you are from the router but if its wired it might be a faulty router or even your computer. So heres questions i have for you: Does it happen for wireless or wired or both? Do multiple computers or devices disconnect at the same time? and What is the model # of your router?

StellarAirman's avatar

I used to get a dropped internet connection with cheap Linksys and Netgear and D-LInk routers every time a cordless phone rang, if it was a 2.4ghz phone. I always just bought the cheapest $20 – $40 router I could find at bargain sites and consistently had nothing but problems with all of the above brands, dropped connections, super slow connections, weak signals, etc. Finally got tired of it and bought an Airport Extreme and haven’t had any problems since. Yeah it’s more expensive, but it actually works, and one Airport Extreme is cheaper than the 5 or 6 other routers I’ve gone through in the past few years.

Mtl_zack's avatar

@all It turns out I just had to update the firmware. I followed the [lengthy] process, but all is well :) As for customer support, it wasn’t as bad as I expected. It could’ve been a lot worse.

eambos's avatar

Firmware helped you? That’s good! I can’t say the same for mine…

tehrani625's avatar

I have 2 Linksys routers and the one my ISP gave me and I have to power cycle them all the dam time. I have no idea how to help you. Oh and I killed one of the routers with a firmware update. The guy on the phone was not helping.

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