General Question

bonus's avatar

My mom's Hotmail address book has been hacked. What should she do now?

Asked by bonus (538points) June 8th, 2009

Over the past 3 weeks, apparently, my mom has sent about 4 mass emails to everyone in her email address book at Hotmail. Essentially spam from a company called Ebestcargo.com, this email has either infected her address book or the address book of others, including a Yahoo group. All the emails sent from her have only said her email address in the from line. We changed her passwords on hotmail + facebook…

Observing members: 0 Composing members: 0

4 Answers

The_Compassionate_Heretic's avatar

#1 Change password immediately.
#2 Update malware protection

If someone is spoofing her email address, there’s no defense against that.

bonus's avatar

Done + Done. Her malware protection is pretty sucky, though (Mcaffee).

The_Compassionate_Heretic's avatar

Sounds like that email address might be being spoofed.
You might want to check the “sent items” from her hotmail acct. to verify.

MacAfee is usually pretty effective against a lot of malware and viruses but you may want to try something like AVG to verify. Redundancy is a good thing but if you load AVG on her PC, make sure to disable MacAfee first. Dual virus scanners will often cause problems if running simultaneously.

Best of luck.

Answer this question

Login

or

Join

to answer.

This question is in the General Section. Responses must be helpful and on-topic.

Your answer will be saved while you login or join.

Have a question? Ask Fluther!

What do you know more about?
or
Knowledge Networking @ Fluther