General Question

Tink's avatar

Can you tell me if Apple will give me another iPod or repair mine?

Asked by Tink (8668points) July 5th, 2009 from iPhone

Ok so as I said in my previous question, it doesn’t charge at all I even bought a new charger. So nothing else is wrong with it but that. I berly got it not even a year ago. It has no warranty, will Apple fix it or tell me I’m screwed?

Observing members: 0 Composing members: 0

40 Answers

AstroChuck's avatar

No warrenty? I’m sorry. You’re screwed.

Tink's avatar

No!!!!!!!!!!!
What do I do?

mirza's avatar

Uhhm if you got it less then a year ago, you might still have warranty. Plug in the serial number at Apple’s Warranty Status site and see if you still do. they dont need a receipt.

But if you don’t have a warranty, you might be simply out of luck. I’ve worked at an apple store. Here’s how it works – technically employees arent supposed to fix stuff if its out of warranty. They can still fix it for an added fee but usually its a ridiculous amount and you can probably get a new one around a little bit more then the fee. Depending on the employee, sometimes if its a small error that can be fixed easily, they might do it for free despite the fact that you might not have the warranty.

Also – have you tried switching the usb cable maybe, or with one of those generic chargers?

Tink's avatar

I’ve tried it in the computer and it does seem to work, just not in those plug in ones.
So as an Apple employee you say I’m screwed? :(

Tink's avatar

@mirza Ok I did it and it told me I’m still elgible for “limited warranty” till December 24
So that means I can get another one? Please please please?

Edit: And yes I am desperate

StellarAirman's avatar

It means it’s still under warranty, so if they decide there is something wrong with it, then they will replace it. If they decide there isn’t anything wrong with it, then it won’t be replaced. Just make an appointment at the local Apple Store with the Genius Bar and go ask them to look at it.

Tink's avatar

Can’t I just go in the Apple Store and have them look at it? Thanks :)

TheNimrod's avatar

You can just go in, but I would suggest making an appointment online as not to waste your time. I found that out that hard way, and then had to wait 2 days for an opening. Good luck

Tink's avatar

Two days?! So I make the appointment when I want and if there is something wrong with it (which there is) I walk out with another one?

StellarAirman's avatar

Make an appointment. Or you’ll be standing in the store for quite a while waiting for a walk-in slot to open up. Plus it’s just smoother for everybody if you have an appointment.

If there is something wrong with it that wasn’t caused by damage or error on your part, and it’s still under warranty, then yes they will replace it on the spot assuming they have the replacement for that particular model in stock. If not they might have to order it which could take a couple days.

Bobbydavid's avatar

Blimey, this is a real desperate situation isn’t it? Heck only knows what it’d be like if it was life or death! Or is it???

wilhel1812's avatar

Apple always give you a new one. Then they repair yours and give it to some other dude with trouble with his ipod of the same kind. This is to speed things up.

The warranty check online isn’t necessarily right. It’s only estimated based on when they think it was sold, it’s your receipt that counts.

(On a side note, you bought this in the USA right? In other countries you might have more rights you see)

SirBailey's avatar

But doesn’t Apple give you a REFURBISHED one as a replacement? Not “out-of-the-box” brand new I don’t think?

Tink's avatar

It was bought in the US. I didn’t do anything to it

Tink's avatar

I just plugged in my iPod to the computer and still nothing, and it has less than 20% of battery left.

StellarAirman's avatar

Yes you’re given a refurbished unit, one that was previously repaired. They look 100% brand new, there is no benefit to taking a brand new one out of the box.

The serial number lookup is what is used by Apple employees to verify your warranty, so unless you have a receipt proving otherwise, that is when your warranty will run out.

Tink's avatar

Aww so no new one then?

StellarAirman's avatar

For all intents and purposes, it is brand new. You can’t tell the difference.

Tink's avatar

Damn, won’t it be scratched from the back or something? And do I have to same my music too?

StellarAirman's avatar

Yet again, it looks EXACTLY like a new one. If no one had told you that it wasn’t brand new, you would never have known the difference.

When you sync the new iPod with your computer it’ll transfer all your music over again and be just like your old one.

Tink's avatar

Even thought I didn’t buy it???

wilhel1812's avatar

They basically replace all the parts that you can see. only the motherboard, lcd etc is kept on refurbished models. It will probably look much better than your old one.

It will transfer your music all over again if you have backup. (Which you can take in iTunes. If it still shows up in itunes that is…)

Tink's avatar

Backup huh?
Oh and I took very very good care of it dude, not even a scratch on the screen, as soon as I got it I put screen protectors on it so…

wilhel1812's avatar

That totally came out wrong dude, I was just trying to explain how great the refurbished models are. I’m sorry.

Backing Up, updating, and restoring your iPhone and iPod touch software
Try this, it will take a backup and if you’re luck it might solve your problem!

Tink's avatar

It’s ok :)

Tink's avatar

Ok I made an appointment with the “Geniuses” scheduled for Thursday. An it said I had to do a “back-up” I know it’s somewhere in iTunes but I can’t find it. And what is it supposed to do when I back it up? I’m confused

sweetteaindahouse's avatar

@Tink1113 Well as long as you already have your songs on iTunes it should already be backed up. That is the way mine worked.

Tink's avatar

Hmm but they aren’t purchased at iTunes though.

sweetteaindahouse's avatar

If you think it will be safer just copy over the file containing all your music onto a flash drive or external hard drive.

Tink's avatar

If I only knew how to do that…

sweetteaindahouse's avatar

well if you checked the box to add all songs you loaded onto iTunes into the iTunes music folder, which should be located in your music folder. Then they would all be in there. Otherwise you could just select all of the songs on iTunes and drag them into a new folder that is labeled whatever you want then just copy that folder onto whatever device you choose.

I know it sounds confusing but I can’t think of a better way to explain it.

Tink's avatar

Hmm so like when I drag the songs to it I just drag them somewhere else?

StellarAirman's avatar

If you have music on your computer and it plays in iTunes, then you’re fine. When you plugin your new iPod, if they give you one, it will put all of the music or the music you choose on your iPod from your computer.

Tink's avatar

I never play it in iTunes I just add music, charge it and unplug it

sweetteaindahouse's avatar

@StelllarAirman That is what I was trying to tell him/her.
@ Tink1113 As long as you put them on your ipod using iTunes then they are in iTunes and you are fine. Don’t worry about that part until you get a new iPod.

wilhel1812's avatar

follow this link.
It tells you how to do a backup and then restore teh ipod and the backup.

http://support.apple.com/kb/HT1414

Tink's avatar

I just came back from the meeting with the “geneuses” and they said there was nothing wrong with my iPod, they said the problem was with my charger, so I bought an Apple one and it does work :)

wilhel1812's avatar

Problem solved! :)

Answer this question

Login

or

Join

to answer.

This question is in the General Section. Responses must be helpful and on-topic.

Your answer will be saved while you login or join.

Have a question? Ask Fluther!

What do you know more about?
or
Knowledge Networking @ Fluther