General Question

trailsillustrated's avatar

I think I've been ripped off on e-bay! will I get my money back?

Asked by trailsillustrated (16799points) January 22nd, 2010

I bought a chef’s knife on ebay on the 14th. Paid by paypal, sent an email to the seller about the product itself. No answer. Now today, still no knife, and I looked on his feedback and there’s a new one from today saying they never heard or recieved anything , either, and said it’s a false paypal address! I opened a ‘case’ on paypal, might I get my money back?

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13 Answers

PandoraBoxx's avatar

I’ve had things take as long as two weeks to get to me.

deni's avatar

if it doesnt arrive, you probably wont get your money back either. this hasnt happened to me but i know a few people who never got their stuff and ebay never really did anything as far as getting their money back either. :(

Michael_Huntington's avatar

I would wait for at least 2 weeks, but I was in the same situation just recently. I filed a dispute and I just escalated it into a claim since the seller didn’t respond to me, again. He has 10 days to respond (which he will probably not respond) or I will get my refund.

trailsillustrated's avatar

@Mike_Hunt so if they never respond or anything will paypal refund the money?

lilikoi's avatar

If you used PayPal, your purchase is covered and you should be able to get your money back.

lilikoi's avatar

You should verify that your address w/ Paypal is correct and that they did charge your account. Maybe the payment didn’t go through? Depending on your method of shipping, it can take more than a week to arrive, also (just to keep in mind).

Michael_Huntington's avatar

@trailsillustrated Yes, after you escalate your dispute into a claim (which you can do anytime after you have opened your case)
It could also just be USPS.

trailsillustrated's avatar

@Mike_Hunt I opened the case today so I have till Feb 11 to escalate it. Am I being fair? I have sold and bought hundreds of things off ebay and my husband is an ebay freeeek! I’ve never ever had anything take this long or an email unresponded to. Did I hurry too much? He now has to respond and provide shipping info, right? I saw that the payment went through on paypal

Michael_Huntington's avatar

If the seller is far away, then maybe I would give him/her a little more time. But if he/she is like in the same city, then I would immediately escalate it.

Seek's avatar

I’d give the seller more time, especially if they are a high-volume seller. Sometimes they just get backlogged on the shipping.

If it’s not there in a week, file a dispute, then escalate it to a claim. The seller will have to respond with proof of shipping. That means a UPS or FedEx tracking number, or a Delivery Confirmation number with the USPS. It is his responsibility to prove he shipped the item. If he doesn’t provide that info, you get a refund automatically.

Michael_Huntington's avatar

Ah I didn’t know that, thanks @Seek_Kolinahr

Judi's avatar

You will get your money back. As a seller, I even got my money back when someone claimed their credit card had been used fraudulently. It was covered by seller protection, and I know they have buyer protection too.

ShoulderPadQueen's avatar

ive bought many things off ebay and hadn never had an issue. i believe you will get satisfaction out of this esp. if you have a bank statement where the payment went through.

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