General Question

Gamrz360's avatar

What is wrong with my computer?

Asked by Gamrz360 (1008points) September 18th, 2010

I have been experiencing computer crashes all day long and I can’t seem to figure out what causes them. First the computer will freeze then it will shut down all togther. I called Dell and they couldn’t explain what was going wrong, could you please help me out?

I have Windows 7, and I have installed a Virus program called Microsoft Security Essentials.

Observing members: 0 Composing members: 0

11 Answers

MyNewtBoobs's avatar

Ok, what operating system are you using? Have you installed any new programs? How old is the computer? Have you run any anti-virus/anti-spyware programs to clean up any crap that may be on your computer?

Gamrz360's avatar

I got the computer about 4 moths ago.

chels's avatar

Is it overheating?

MyNewtBoobs's avatar

@Gamrz360 And all the other stuff?

Gamrz360's avatar

@papayalily I added it to the description.

Lightlyseared's avatar

It sounds like a hardware fault more than a software problem. The usual suspects are CPU over heating, dodgy motherboard or memory fault.

If its a Dell and it’s only 4 months old its still covered by the warranty. Phone Dell up again and get them to fix it.

Dog's avatar

I second @Lightlyseared and also want to add that the best time to call support is at night. Usually you get right through.

Ben_Dover's avatar

and I have installed a Virus program called Microsoft Security Essentials.

Did you install this from a pop-up window?

Gamrz360's avatar

No, I bought this apart from the computer at Staples.

jerv's avatar

MSE is about equal to McAfee, so a virus is unlikely (though still possible), so I doubt that’s it. Besides, it doesn’t really fit the symptoms. It sounds almost like what my systems did when the heatsink got clogged with cat hair. Of course, I also had similar issues when I had a bad DIMM (memory module) and you really can’t diagnose that yourself without a little knowledge.

In either event, I am with @Lightlyseared on this one.

georgetony's avatar

Sure its looks like the hardware problem. so contact any service center… its better….

Answer this question




to answer.

This question is in the General Section. Responses must be helpful and on-topic.

Your answer will be saved while you login or join.

Have a question? Ask Fluther!

What do you know more about?
Knowledge Networking @ Fluther