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Dutchess_III's avatar

What is wrong with the IRS?

Asked by Dutchess_III (42438points) October 20th, 2014

I have been on hold for over an hour with them, waiting to talk to them. This is utterly ridiculous. Why don’t they hire more people to answer the phones?

When I call the State I get right through, so why does this happen with the IRS?

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10 Answers

talljasperman's avatar

I was once on hold (not the IRS) for two hours only to find out that the office was closed that day. “Stay on the line your call is important to us”, bull crackers. My life stops when I am on hold.

Multimastery's avatar

They are too busy trying to figure out other ways to tax us.

Dutchess_III's avatar

Well, I actually had a very good customer experience just now!

johnpowell's avatar

Have you ever tried calling Comcast?

BeenThereSaidThat's avatar

I guess they are too busy busting those rascal Conservatives. There are only so many hours in a day. I always wondered why people finally decide the IRS sucks only when it involves them with a gripe. I don’t even have a bone to pick with them and I believe the whole organization should be in jail wearing orange jumpsuits.

Pachy's avatar

In my several interactions with the IRS over the past decade, I’ve found the customer service folks to be quite cordial and helpful. 67r

Dutchess_III's avatar

They are. When you finally get through to them.

rojo's avatar

Do you remember the old Lily Tomlin skits about the phone company? We don’t care. We don’t have to. That is the IRS attitude.

AshlynM's avatar

They are playing Candy Crush. Either busy or lack of training. Seriously. Hold times for customer service is so ridiculous. You may as well be at the DMV.

Dutchess_III's avatar

Well, they did a fine job once they answered the phone. I mean, the gal who called me back cared.

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