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Magical_Muggle's avatar

Help me! itunes has failed me!

Asked by Magical_Muggle (2165points) May 26th, 2015

OK so i have a problem! To be honest, I don’t even like iTunes’ layout or understand it, but I need help. I was trying to sync my iPod (an old 5th generation nano) and a message popped up – something to do with syncing, but I can’t really remember what it said, and I clicked it and all 200 of my songs have gone and have been replaced with the 19 songs iTunes previously wouldn’t let me download… can anyone help??? edit: but i still have all my songs on my iPod

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9 Answers

trailsillustrated's avatar

Your iPods too old! All your songs should be in your library do a reset then try .

Magical_Muggle's avatar

@trailsillustrated will try, I will tell you how it goes

Magical_Muggle's avatar

@trailsillustrated, my iPod still has the music on it, but somehow I have managed to delete it all off the iTunes, and (it is all really confusing) i still have my music on my iPod, it only shows up when my iPod is plugged in, I really don’t know how to explain it well

sahID's avatar

Another suggestion: log on to your iTunes account, then look towards the bottom of the page for the line that starts “Hidden Purchases” and click “Manage”. From your description it sounds like iTunes was asking if you wanted to store your music library in the cloud.

If that doesn’t resolve your dilemma, then, as @trailsillustrated suggested, maybe it’s time for a new iPod.

jaytkay's avatar

The files are probably on your computer, but iTunes “forgot” where your music is.

Here’s one way to fix that:

Apple Support – If you don’t see your content after updating iTunes

Here’s another:

There’s a folder on your computer called Automatically Add to iTunes

1) Quit iTunes
2) Move all the music files to the folder Automatically Add to iTunes
3) Open iTunes

dappled_leaves's avatar

@jaytkay is probably right that you still have the files, but iTunes doesn’t know where to look for them. It’s a good idea to (1) be aware of where your computer stores your music, and (2) make sure you have iTunes set to NOT sync your iPod automatically (so that you don’t lose music from your iPod if anything goes wrong).

I didn’t look at the links @jaytkay provided, but if you don’t keep your music on an external drive, and you’re using a PC, your music can probably be found in:

Username > My Music > iTunes > iTunes Media > Music

Personally, I store all my music on an external hard drive, and I’ve had problems with iTunes losing my library (i.e., files still on computer, but “not found” by iTunes) a few times. This has happened due to (1) an old glitch that I think no longer exists, which would erase the library if Adobe Acrobat was open at the same time as iTunes and (2) if I removed the external hard drive before quitting iTunes (i.e., iTunes would suddenly decide that all my music should be in the PC iTunes folder. So, I’m pretty careful about both of these things now, and haven’t lost library information in years. It’s good to be a bit cautious if you can figure out how this happened. Re-importing a library, especially if you have a lot of music, can be very tedious.

Magical_Muggle's avatar

@dappled_leaves I found my music where you said it would be, but iTunes keeps saying that my computer is not authorized and hence I still cannot re-download my songs

Magical_Muggle's avatar

I have authorized my computer and am currently waiting for them to all re-download.
Which will take a while…

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