General Question

tjstalcup's avatar

Will Apple Store replace iPhone for free?

Asked by tjstalcup (4points) December 20th, 2007

I have had it since launch date, and it keeps saying connect to iTunes, when I do, it says take it to an apple store, that it is damaged. It also does not hold a charge. It only stays on if it is plugged into a power source.

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11 Answers

extolsmith's avatar

Yes, but Apple may want to send it away to try to repair it first.

cwilbur's avatar

If there’s something wrong with it that’s covered by the warranty, Apple will repair or replace it. If it’s something you did that broke it, Apple will not repair or replace it.

That’s how warranties work.

tjstalcup's avatar

Well it was nothing I did, just out of no where while I’m listening to music, it started this cycle of restarting every 3 minutes and telling me to connect to iTunes, and wouldn’t charge anymore.

Also, do I need to have the original box and everything that came with it, or just the phone?

Do I have to wait for AT&T or Apple to validate that it was not on me before I get a new phone? I don’t want to be a few days / weeks w/o my precious.

tjstalcup's avatar

I just called AppleCare, they said that is nothing damaged, it’s a software issue. She is trying to find out if I need the whole box or not. I have a schedule Genius Bar appointment tonight at 6:20pm

glial's avatar

Another mystery solved…sweet gratification…

tjstalcup's avatar

Most excellent!

jdmiller82's avatar

My brother-in-law had his video iPod go bust, and we took it to an Apple store and with no questions asked they gave him a brand new one. Apple is pretty good to its customers most of the time.

mirza's avatar

Yes Apple store does replace your iPhone if nothings wrong with it.

On a side note you dont always get a brand new iPod – most of the time its a refurbished model that looks and acts like a brand new one.

smbunny's avatar

yes, they give u a loaner while its being repaired.

kittigirl225089's avatar

Ok, so my friend dropped his i phone and now only half of the screen works do you think apple will replace his phone?

paws0220's avatar

They will replace it if nothing is wrong with it? Why would you get it replaced them jdmiller you moron.

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