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jonsblond's avatar

Is it difficult to get a refund when you pay for FedEx Priority Overnight and your package doesn't arrive on time.

Asked by jonsblond (37837 points ) December 25th, 2013

I ordered a gift for myself this past Friday and I paid $19.99 for FedEx Priority Overnight. The package was guaranteed to arrive by December 24th. It’s not here.

I’m tracking the package and it was on a FedEx vehicle for delivery yesterday, but it is now back at the facility. I’m assuming the driver couldn’t find our house.

Has anyone here attempted to collect a refund for a package that didn’t arrive on time? Is this going to be a big pain in the butt for me or will one simple phone call do the trick?

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10 Answers

gailcalled's avatar

Probably not very helpful, but on the 23d, I did get a voice mail message from Fed Ex saying that the driver had tried to make a delivery but couldn’t find my house. When I called back saying that I had lived here for 27 years, the woman apologized and mentioned that they had a lot of temp. drivers who did not know the ins-and-outs of the rural roads.

She was very user-friendly. I asked her (again) to put the directions to chez moi in their data base. We have had this problem before.

I would certainly call tomorrow and be courteous but firm. Ask why no one called you on the 23d. $20 is not to be sneezed at.

zenvelo's avatar

I don’t know about FedEx, but I will find out about UPS tomorrow. They failed on four out of four packages. One was out for delivery in Seattle at 1:30 a.m. Monday; it still has not been delivered as of Wednesday.

They failed on one package from Amazon for me, and when I asked about he other package from amazon they said it would be delivered by 11 pm. Tuesday. Never made it.

marinelife's avatar

I think they will refund it no questions asked. You have proof after all.

gailcalled's avatar

It appears we are not alone. UPS and Fed Ex flooded with complaints.

http://www.usatoday.com/story/news/nation/2013/12/25/ups-delivery-christmas/4199967/

Also check out Fed Ex on Facebook for more enraged customers.

jonsblond's avatar

Thanks everyone. I have a feeling I will be put on hold for a good amount of time tomorrow when I call. Should I contact the company I purchased the sweatshirt from or FedEx?

I’ve never had a problem with UPS. I made another purchase through Amazon the same evening with a guaranteed delivery by Dec. 24th. I was surprised to receive that item on the 23rd.

jonsblond's avatar

On hold for 30 minutes and counting. This is just how I wanted to spend the day after Christmas. Fun times.

jca's avatar

It’s all over the news. Short holiday season and the bad storms, plus online shopping is up. Next year I bet they hire more seasonal help to avoid this bad PR.

chyna's avatar

@jonsblond posted that she had been on hold for 30 minutes and counting. That was 4 hours ago and she hasn’t returned. I wonder if she is still on hold?

jonsblond's avatar

Haha. I finally got through after 40 minutes and they gave me a refund without any hassle. I then spent another 15 minutes trying to locate my package. The status wasn’t updated online, so I had to contact the local facility to find out where it was. I am now wearing my comfy sweatshirt.

I guess the extra wait was worth it since I didn’t have to pay for shipping.

gailcalled's avatar

And I bet that having a sweat shirt takes care of the sweating that the 40 minute wait must have engendered.

Whenever I have a really long wait, I put the phone on speaker and do things like flossing my teeth, filing my finger and toe nails, plucking my eyebrows, cleaning the flanges of the refrigerator door with a Q-tip, dusting the back corners of the kitchen cabinet shelves, removing the crumbs from the utensil drawers, watering the plants downstairs or sweeping the dead leaves out of the garage. I feel virtuous and don’t mind the wait.

My ‘hood was awash with both Fed-Ex and UPS trucks this morning. I saw four.

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