General Question

Jeruba's avatar

When I replace my computer, what happens to the apps such as Norton that are subscribed to on the old computer?

Asked by Jeruba (55832points) August 18th, 2023

After going for two months with just a little tablet, I now have a terrifying new computer.*

How do I transfer subscription things like Norton and Acrobat to the new computer?

How do I stop automatic billing on the old computer (if, say, I’m switching from Norton to McAfee)?

———
*It’s just a modest HP laptop, but any new box of tech is terrifying to me.

Observing members: 0 Composing members: 0

12 Answers

Caravanfan's avatar

I recommend not doing Norton or McAfee unless you like spending money. For regular stuff Windows security is fine. Unless you’re getting an Apple then I have no frikking clue.

Caravanfan's avatar

But the way to stop billing is to go to the Norton sites and log into your account.
For Adobe you’ll probably just have to sign in with your password.

LadyMarissa's avatar

One word of advice…do NOT switch to McAfee!!! The ONLY virus I ever had came with my McAfee. It’s easy to switch your Norton. You just go to their website & download their app. Once you do & Norton recognizes it, you can close out the old machine & your account s only on the new one..

elbanditoroso's avatar

The best answer: It depends on the software. For stuff like Windows and Office, they transfer (but you may need to call Microsoft for a new serial number).

Some others: the license dies with the computer.

Others – you can use the code forever. I have one program that I have used since 2002 – they have improved it over the years, but the payment I made back then covers all updates. When I buy a new computer, I just type in the serial number and all is well.

JLeslie's avatar

I don’t use those anymore, but I’m pretty sure when I set up my new computer it already knew it was me somehow with the McAfee. Have you already set up the new computer and logged into whatever it asked you to do?

Probably we could ask youtube for a video.

Call_Me_Jay's avatar

Don’t use paid “anti-virus” programs. They ARE essentially viruses, nagging you for money for unnecessarily slowing down your computer. Uninstall Norton, uninstall McAfee. Microsoft Windows and Mac OS include effective anti-virus software.

For other paid services, as stated in comments above, log onto the company web site. Except for rare exceptions, your paid subscription can be used on the new machine. Download & install from the mfg’s site.

janbb's avatar

If it were me, I would take it into the place you bought it, if not online, and ask the “Geek Squad” or its equivalent to help you set it up. There’s nothing like talking to a person in person who knows what you need.

flutherother's avatar

The Norton support website explains how to remove your existing device and transfer your license to another device. This might help with transferring Acrobat.

PS I use AVG free anti virus which seems pretty effective and costs nothing.

Blackwater_Park's avatar

If you remove slowdown-ware like McAfee and Norton you may find you did not need a new computer. In addition to Windows security which provides a basic firewall. Win11 includes a little more like antivirus but you need an antivirus software like AGV which is free and won’t slow down your machine. It’s good to use a VPN as well.

Forever_Free's avatar

The Windows Security and Threat Protection does a sufficient job and is free. AVG may be free but is a resource hog and is constantly trying to get you to buy the ad-ons. Norton, McAfee, etc are also costly and overkill for a single user home computing environment.
The best protection is to not open spam links and phishing links or download free-ware.

Tropical_Willie's avatar

I’m going through that on my new MacBook Pro. I sent an email to the anti-virus company and it is Saturday so . . . I’ll see on Monday.

janbb's avatar

A professional or someone knowledgeable can ghost your computer so that everything that was on the old one is copied over on to the new one. Then you can delete the programs you don’t want or you can delete them before ghosting.

Answer this question

Login

or

Join

to answer.

This question is in the General Section. Responses must be helpful and on-topic.

Your answer will be saved while you login or join.

Have a question? Ask Fluther!

What do you know more about?
or
Knowledge Networking @ Fluther